In an effort to enhance workplace communication and ensure professional email etiquette, the Climate Smarty Irrigated Agriculture Project (CSIAP) conducted the third-of-fourth Office Email Training Programmes for its employees in Northern and Eastern Provinces. The training aimed to improve email writing skills, foster efficiency, and minimize miscommunication in professional correspondence. The training session, held yesterday (19th) at the Management Development Training Institute in Uppuveli, Trincomalee, was attended by Deputy Project Directors, Subject Specialists & Officers and Supporting Staff across two provinces.
Led by Mr. Danushka Gangoda, Manager with Mr. Uvindu Anuradha, Assistant Manager and Mr. K.V.D Lahiru Sulochana, Team Lead, SLT Digital (Pvt) Ltd, the programme covered essential topics such as structuring emails effectively, maintaining a professional tone, avoiding spam emails, creating groups to send emails, sending heavy files efficiently. Trainers demonstrated best practices for crafting subject lines, using appropriate salutations, and ensuring emails are both informative and to the point. Additionally, guidelines on email security and confidentiality were discussed to help employees recognize phishing attempts and safeguard sensitive company information. The CSIAP Staff actively participated in interactive exercises and real-world scenarios to practice their email-writing skills. The session also included a Q&A segment, allowing attendees to address specific challenges they face while communicating via email.
Welcoming participants, Mr. R. Umakanthan, Deputy Project Director, CSIAP in Eastern Province said “The ability to write clear, concise, and professional emails is a crucial skill in today’s corporate environment. we aim to equip our staff with the necessary tools to enhance their communication skills and productivity.”
Feedback from participants was overwhelmingly positive, with many employees appreciating the practical insights and actionable takeaways from the training. Mr. George Babu, Deputy Project Director, CSIAP in Northern Province accompanied his Northern Province Staff.Mr. D.V. Bandulasena, Institutional Development & Capacity Building Specialist coordinated this training programme and Mr. Samantha Mallawaarachchi, IEC & ICT Specialist, CSIAP organized it.
Photographs by Nikeshala Kodithuwakku, PMU, CSIAP
