SLT Digital conducted the Office Email Training for the CSIAP Staff at the PMU

The Climate Smart Irrigated Agriculture Project (CSIAP) commenced the first of four Office Email Training Programmes for its staff at the Project Management Unit (PMU) this morning (07th) to enhance the effective and professional use of official email communication within and outside the project. This training is mandatory for all employees who use official email accounts. By attending, the CSIAP staff gain essential skills to improve their communication efficiency and safeguard sensitive information.  

By following the above best practices, the CSIAP Staff can ensure efficient and secure email correspondence. Using a staff email rather than a personal email is important for several reasons, especially in an organizational setting: professionalism, Security and Data Protection, Consistency and branding, Access and control, Compliance and legal Reasons, Internal Collaboration, and IT Support.  

Mr. Danushka Gangoda, Manager, Mr. Uvindu Anuradha, Assistent Manager and Mr. K.V.D Lahiru Sulochana, Team Lead, SLT Digital (Pvt) Ltd, conducted this programme to give hands-on experience in best practices, security protocols, and guidelines for ensuring clear, concise, and secure email correspondence. Subject Specialists and Officers of the PMU attended this programme, along with Mr. S. M. Saman Bandulasena, Project Director, CSIAP.  

Addressing the CSIAP Staff, the project Director said “Email is a formal, professional, and secure method of communication that ensures consistency, accountability, and efficiency within our CSIAP.  When we use our official office email, we maintain a level of professionalism that reflects the CSIAP’s standards and values. Using personal emails at work can lead to miscommunication, security risks, and even data breaches. Our office email system is designed to keep our information protected and to ensure that confidential data remains within the CSIAP. It also helps us keep proper records of conversations, decisions, and tasks, which is critical for accountability and smooth workflow.

Furthermore, office email allows for seamless collaboration. Whether we are sharing important documents, scheduling meetings, or following up on tasks, it ensures that all employees stay informed and aligned. It also helps us maintain credibility when communicating with staff and stakeholders.I encourage everyone to make it a habit to use your official email for all work-related correspondence. Let’s keep our communication clear, professional, and secure to enhance productivity and protect our organization.”

 This training conducted today covered proper email etiquette, formatting, security measures, phishing awareness, managing attachments, responding to emails professionally and promptly, organizational email policies and compliance, avoiding common email mistakes, effective use of subject lines and email structure, handling spam and junk emails efficiently. By conducting similar programmes for the staff in Provincial Deputy Project Directors’ Offices this month, the CSIAP ensures that all employees are familiar with the proper usage of official email for professional communication. Mr. Samantha Mallawaarachchi, IEC & ICT Specialist, CSIAP organized and coordinated this training programme.

Photographs by Nikeshala Kodithuwakku, PMU, CSIAP